Privacy Policy

We value your privacy

This is our Notice of Privacy Policy, and we’ll provide it the first time we do business with you and upon request or as required by law thereafter.This Notice describes how we collect, use, protect, store, and share customer information. Customer information means all nonpublic information related to an identified individual, which is sometimes called personally identifiable information. Customer information does not include anonymized data or de-identified data, which do not identify an individual.

We protect customer information

We maintain physical, electronic, and procedural safeguards to safeguard and protect customer information and to comply with the law. In addition, we review our policies and practices, monitor our IT networks, and test the strength of our security. We retain customer information for legal, auditing, regulatory, and business purposes

easyLive Privacy Principles
  1. We do not sell customer information. 
  2. We do not allow those doing business on our behalf to use our customer information for their own marketing purposes. 
  3. We contractually require any person or organization providing products or services on our behalf to protect easyLive customer information. 
  4. We do not share customer information unless:
      • You expressly authorize it; or 
      • It is required or permitted by law; or 
      • Your contract with us permits us to do so. 
  1. We may only share customer information and permit others to use that information if you give us your consent, it is necessary to complete a transaction you request, or it is otherwise permitted by law. 
  2. We handle information about former and prospective customers with the same care as existing customers.
Information we collect

We collect customer information in different ways. For example, easyLive gather information from: – use of www.easylive.co.ke, our sites and applications, our social media sites and applications, and interactions with our online advertisements. – applications and other forms related to our products and through conversations with our representatives. – transactions or experiences with us, such as payments, and orders. – non-easyLive parties, such as consumer reporting agencies that provide us with information such as credit information.

How we use customer information

We use customer information to do things such as: – Open, manage and service accounts. – process and fulfil your orders. – protect against fraud and unauthorized transactions. – provide proper billing. – confirm your identity and service your orders and accounts. – enhance your customer experience and improve our products and services. – offer you other services and products. – develop and offer new products and services. – perform other activities as required or permitted by law.

How we share information

We share customer information, including information about our transactions with you (such as payments) and experiences with you (such as delivery process), within our affiliates and agents to help meet your product and service needs. We share customer information inside or outside company: – for our everyday business purposes, for public policy purposes, and as permitted (such as with consent or as necessary to complete a transaction you request) or required by law. – as needed, to handle your services. For example, we may share name, address, and coverage information with technical subcontractors to speed up installation or repairs. – in connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of our business or operating unit. – with companies that perform marketing or other services for us or with whom we have joint marketing agreements. These agreements allow us to provide a broader selection of insurance and financial products to you. – as needed, to protect against fraud and unauthorized transactions and in connection with the investigation, establishment, and defense of legal rights.

Information for Internet, Mobile, Application and Social Media Users

In addition to the information collection and sharing practices described above, our website properties and mobile applications may use common tracking technologies like browser cookies, “Local Shared Objects”, analytical tools, device IDs, or other technologies. We may also collect certain technical information about the device you use to access our site or services, such as hardware type, language and time zone settings, and IP address. If you click on links to a third party site, you will be redirected to websites we do not control. This Notice does not apply to the privacy practices of those websites. Read the privacy policy of the other websites carefully. We are not responsible for these third party sites.

Contact Information

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact us at:

info@easylive.co.ke